Knowledge Bases
Enterprise Knowledge Bases centralize approved resources and control access for positions and members. Administrators create bases, connect sources, manage synchronization and submission approvals, and authorize appropriate positions to use the knowledge.
Recommended workflow
- Create a Knowledge Base
Create an enterprise knowledge space and configure its basic information.
- Add Knowledge Sources
Add files, online documents, web pages, or external Knowledge Bases.
- Manage Categories and Synchronization
Organize directories and manage source synchronization and updates.
- Associate Positions
Select positions that can retrieve and reference this Knowledge Base.
- Manage Knowledge Base Administrators
Assign administrators to maintain content and process approvals.
Understand this capability
A Knowledge Base has four layers:
企业知识 (顶层入口)
└─ 知识库 (按业务域划分，如"合规库"、"产品库"、"客户案例库")
└─ 分类 (二级目录，最多 5 层嵌套)
└─ 知识 (单个文件 / 在线文档 / 纯文本)Each knowledge item is parsed into searchable document chunks and linked to its Knowledge Base and category. A position can retrieve it only if the position is associated with that Knowledge Base.
Knowledge Base management provides two core views:
| View | Purpose |
|---|---|
| List view (default) | View all Knowledge Bases; create, edit, delete, and associate positions |
| Details view | A category tree on the left and knowledge list on the right for daily directory and content maintenance |